Privacy Policy
27 February 2026
Budget Ride Pty Ltd
ACN: 662 437 630
This Privacy Policy explains how Budget Ride Pty Ltd (“Budget Ride”, “we”, “us”, “our”) collects, uses, discloses, and manages personal information in connection with our platform, including our rider and driver applications, websites, and related services (the “Platform”).
We are committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
By using our Platform, you agree to the collection and use of your personal information in accordance with this Privacy Policy.
1. What personal information we collect
We may collect the following categories of personal information:
1.1 Identity and contact information
Full name
Email address
Phone number
Account login details
1.2 Location information
Real-time GPS location
Pickup and drop-off locations
Pickup and drop-off locations
Account login details
1.3 Transaction and usage information
Trip details (time, distance, fare)
Payment details (processed via third-party providers)
App usage data and interactions
1.4 Device and technical information
Device type, operating system, and app version
IP address and network information
Device identifiers
1.5 Communications
Messages between riders and drivers (via the Platform)
Customer support interactions
1.6 Safety and verification information (where applicable)
Identity verification data
Reports, complaints, and incident details
2. How we collect personal information
We collect personal information in several ways, including:
directly from you when you create an account or use the Platform
automatically through your use of the app (including location services)
from third parties such as payment providers, verification services, or regulators (where applicable)
3. How we use your personal information
We use your personal information to:
3.1 Provide and operate the Platform
match riders with drivers
facilitate bookings and trips
process payments and provide receipts
3.2 Safety and security
monitor and improve safety
investigate incidents, complaints, and disputes
detect and prevent fraud or misuse
3.3 Communications
send trip updates, notifications, and support responses
provide important service announcements
3.4 Improve and develop services
analyse usage and performance
improve features and user experience
3.5 Legal and regulatory compliance
comply with applicable laws and regulatory obligations
cooperate with law enforcement and government authorities where required
4. Location data
Location data is essential to our service. We may collect and use location data:
while the app is in use
before, during, and shortly after a trip
in the background (if enabled in your device settings)
This data is used to:
match you with nearby drivers
provide navigation and trip tracking
improve safety features
You can control location permissions through your device settings, but disabling location services may limit functionality.
5. How we share personal information
We may share your personal information with:
5.1 Drivers and riders
Riders share name and pickup/drop-off details with drivers
Drivers may share name, vehicle details, and trip information with riders
5.2 Service providers
payment processors
cloud hosting providers
analytics and support providers
5.3 Regulators and authorities
where required or permitted by law
cloud hosting providers
5.3 Regulators and authorities
where necessary to operate and improve the Platform
We do not sell your personal information.
6. International data transfers
Your personal information may be stored or processed outside Australia, including by service providers.
Where this occurs, we take reasonable steps to ensure that your information is handled in accordance with Australian privacy laws.
7. Data retention
We retain personal information only for as long as necessary to:
provide our services
comply with legal obligations
resolve disputes and enforce our agreements
We may retain certain information for longer periods where required by law or for safety and fraud prevention purposes.
8. Security
We take reasonable technical and organisational measures to protect your personal information, including:
secure data storage systems
access controls
encryption where appropriate
However, no system is completely secure, and we cannot guarantee absolute security.
9. Your rights and choices
You have the right to:
9.1 Access
Request access to the personal information we hold about you
9.2 Correction
Request correction of inaccurate or incomplete information
9.3 Account management
Update or delete certain information through your account settings
9.4 Complaints
Make a complaint about how we handle your personal information. We will respond to requests within a reasonable timeframe.
10. Cookies and tracking technologies
We may use cookies and similar technologies on our website to:
improve functionality
analyse usage
personalise content
You can manage cookie preferences through your browser settings.
11. Third-party services
Our Platform may integrate with third-party services (such as payment providers).
These third parties have their own privacy policies, and we are not responsible for their practices.
12. Children’s privacy
The Platform is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children.
13. Changes to this Privacy Policy
We may update this Privacy Policy from time to time.
We will notify users of material changes through the Platform or other reasonable means. Continued use of the Platform constitutes acceptance of the updated policy.
